Callision unknown
Callision online cloud business phone system and call centre software help with company wise sales and customer service department monitoring. It can be leveraged to automatically locate the problematic interactions and send them to managers for review on the go. Backed by IBM Watson, Callision features call scoring and emotion recognition functionality within. Furthermore, the software helps users to set up phone numbers, call queues, voice menus, conference bridges and call recording in more or less three clicks. The Dynamic Caller ID and Performance-based Caller Distribution services provided by Callision enhances answer rates by 34%. It also increases the first call resolution by 52%. Furthermore, the live dashboard offered by this software helps companies manage sales/support departments in a unified location. Also, the platform provides big-data powered analytics, helping users to focus their attention on actionable intelligence. Real-time CRM integrations offered by this software helps companies to magically pull up on incoming calls.
Free
Free
Web (Browser) Phone
Internal Chat
Schedule-Based Call Routing
Real-time Call Monitoring
Call Recording
Voicemail to email
File Storage: 5GB
Reports: Stored for One Week
Call Queues: One
IVR with Text-to-Speech: One
Conference Rooms: One
Number of users: Up to 5
Bring Your Own Carrier : Free
Outbound Calls : Make calls starting at $0.016
Outbound Calls : Make calls starting at $0.013 per minute
Inbound Calls : Make calls starting at $0.040 per minute
Callision Plus
$19.99 per user / month
Web (Browser) Phone
Internal Chat
Schedule-Based Call Routing
Real-time Call Monitoring
Call Recording
Voicemail to email
File Storage: 20GB
Reports: Stored for One Month
Call Queues: Three
IVR with Text-to-Speech: Three
Conference Rooms: Three
Number of users: Unlimited
Bring Your Own Carrier : Free for Listed Carriers
Outbound Calls : Make calls starting at $0.016
Outbound Calls : Make calls starting at $0.013 per minute
Inbound Calls : Make calls starting at $0.040 per minute
Enterprise
$29.99 per user / month
Web (Browser) Phone
Internal Chat
Schedule-Based Call Routing
Real-time Call Monitoring
Call Recording
Voicemail to email
File Storage: 50GB
Reports: Stored for Six Months
Call Queues: Unlimited
IVR with Text-to-Speech: Unlimited
Conference Rooms: Unlimited
Number of users: Unlimited
Bring Your Own Carrier : Free for Listed Carriers
Outbound Calls : Make calls starting at $0.016
Outbound Calls : Make calls starting at $0.013 per minute
Inbound Calls : Make calls starting at $0.040 per minute
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